Refund policy

The Source – Return & Replacement Policy

At The Source, we stand behind the quality of our products. Due to the nature of hair products, all sales are final. We do not offer refunds under any circumstances.

Replacement Eligibility

If you experience a quality issue or color discrepancy, you may be eligible for a replacement only (not a refund), subject to the conditions below.

To qualify for a replacement:

  • You must contact us within 90 days of receiving your order

  • You are required to return a minimum of 50% of the affected hair pack

Once the returned hair is received and inspected, an approved replacement will be issued for the affected pack only.

Non-Eligible Situations

Replacements will not be issued for:

  • Orders where less than 50% of the pack is returned

  • Issues reported outside the 90-day window

  • Change of mind, ordering errors, or preference-based color differences

Shipping

  • Customers are responsible for return shipping costs

  • Replacement shipping will be covered by The Source once the claim is approved

Final Sale Notice

By purchasing from The Source, you acknowledge and accept this no-refund, replacement-only policy.

For questions or to initiate a replacement request, please contact:
help@thesourcehair.com